FAQ
Contact us
We are always happy to help! Before writing to us, please take a look at our Frequently Asked Questions (FAQ) : you will often find the answer there quickly and without waiting.
If you still need assistance, write to us at bonjour@leoautopartage.com — our team will be happy to assist you.
For any emergency during a trip , you can call us directly at +1 (438)-815-3612 .
Why Leo
Why use Leo Autopartage in Montréal instead of a personal vehicle?
Leo carsharing gives you access to a car when you need one, without the costs of ownership. Available 24/7, it is a flexible, economical and environmentally friendly solution suited to urban life.
Registration and account
How does Leo Autopartage work in Montréal?
With Leo, everything happens through the mobile app: you reserve a car in seconds, unlock it without a key and drive freely. Gas, insurance and parking are included.
Here’s how it works:
– Quick, free sign-up: download the Leo Autopartage app and create your account in just a few minutes.
– Reservation: once your account is approved, find and reserve the nearest car directly on the map. You can also book ahead to have a vehicle delivered nearby for just $12.99 extra.
– Departure: unlock the vehicle with a tap in the app and hit the road.
– Explore without limits: you can drive anywhere in Canada! Need a break? Lock the car while you run an errand or visit somewhere; it will be waiting for you when you return.
– End of trip: when you are done, simply return the vehicle to the Leo zone shown on the app’s map and park in any authorized on-street space. Complete all the end-of-trip steps in the app.
Who can use Leo Autopartage?
To use Leo Autopartage, you must:
✓ Be at least 21 years old.
✓ Have held a valid driver’s licence for at least two years. Learner’s, probationary and temporary licences are not accepted. Licences from the following countries are accepted: Canada, the United States, European Union countries, Norway, the United Kingdom, New Zealand and Australia.
✓ Have an email address.
✓ Have an iOS or Android smartphone.
✓ Have a credit card in your name.
How do I sign up for Leo Autopartage?
Download the Leo Autopartage app, sign up in just a few minutes and get behind the wheel within 24 hours!
How much does it cost to sign up?
With Leo, there are no sign-up fees! Registration is free.
No security deposit is required.
What information do I need to sign up?
To sign up, you will need your personal information (last name, first name, mailing address, mobile phone number, email address, etc.), your driver’s licence, your identification document and your credit card.
Are foreign driver’s licences accepted?
Licences from the following countries are accepted: Canada, the United States, European Union countries, Norway, the United Kingdom, New Zealand and Australia. Please note: eligible foreign licences are accepted by the authorities only for up to six months after you settle in Québec, after which a Québec licence is required.
I’m having trouble signing up. What can I do?
Contact our customer service team at bonjour@leoautopartage.com. We will get back to you as soon as possible.
How long does it take to get my account approved?
Account verification is very quick: less than 24 hours, and usually less than two hours.
Can two people drive during the same trip?
Yes, as long as the second driver has an approved Leo account.
Signing up for Leo Autopartage is free, so feel free to invite the second driver to register as well if needed.
How can I log in to my Leo Autopartage account?
The Leo Autopartage app is not only your car key, but also your gateway to your carsharing account.
You can log in to your Leo account directly through the app. You can then update your personal information, manage your payment profiles, download your invoices and adjust your communication and privacy preferences.
Open the app ▶ Menu ▶ My account
Can I create a second account if my main account is suspended or has an unpaid balance?
No. Customers are limited to one account. Attempting to create a duplicate account to bypass a failed payment or a suspension results in an immediate $500 penalty and permanent suspension of all associated accounts.
What should I do if my phone is lost or stolen?
If the device containing your Leo Autopartage app is lost, destroyed or stolen, you must notify customer service immediately. Our team will temporarily suspend your account to prevent unauthorized access to vehicles and fraudulent usage charges.
My account
How can I change the email address on my account?
Updating your email address is easy.
Go to: Menu ▶ My account ▶ Profile details ▶ Edit
How can I reset my password?
You can easily change your password through our app by following these steps:
– Tap Log in / Sign up.
– Select Forgot password?
– Enter your email address, then tap Continue.
Check your inbox: you should have received an email containing a password reset link.
Click the link and follow the instructions to create a new password.
If you no longer have access to your email address or phone number, please let us know so we can help.
My driver’s licence is about to expire. What should I do?
Upload your new driver’s licence in the Leo app (Menu ▶ My account ▶ Documents).
How can I delete my account?
You can delete your account directly through the Leo app by going to Menu ▶ My account ▶ Request account deletion.
Make sure you turn off automatic renewal for your mobility plan, if you have one, and for your insurance. Deleting your account does not automatically cancel renewals.
How can I receive news, offers and discounts from Leo Autopartage?
Subscribing to our newsletter through the Leo app is the best way to stay informed about our latest offers. To subscribe, simply follow these steps:
Open the app and go to Menu ▶ My account ▶ Personal information ▶ Edit.
To receive the latest news and updates, select Subscribe for Newsletters and Offers.
Your privacy and security are our priorities. We treat all your data with the utmost care, and you can decide how it is processed at any time by changing your preferences.
Why has my Leo account been suspended?
This can happen for several reasons.
It generally means that a payment could not be charged to your default payment method. For example, your card may have expired or your payment may have been declined due to insufficient funds.
Don’t worry: your account will be unblocked as soon as the outstanding amount has been paid. Pay the balance in the app. If your account remains suspended, contact our customer service team at bonjour@leoautopartage.com.
Services
What is the difference between an instant Leo reservation and an advance booking?
An instant reservation lets you reserve and use an available vehicle right away. You have a 20-minute period, renewable once consecutively, to reach the vehicle before starting your trip—ideal for a spontaneous outing.
An advance booking lets you reserve a vehicle ahead of time for a future date and time, ensuring availability as close to your home as possible—useful for planning a trip or a multi-day rental. A minimum rental duration of 24 hours is required for an advance booking.
What is included in the cost of my trips?
Leo users can drive with peace of mind knowing that many of the additional costs normally associated with owning a car are included in the cost of their trips.
Gas: the cost of gas is included in the price you are charged, except with the Leo Monthly Rental offer.
Maintenance: all our cars receive regular maintenance and are equipped with winter tires during the winter season, saving you time and money.
Insurance: by default, our users are covered by Leo Autopartage’s auto insurance policy, which includes collision and third-party liability coverage ($1.99 per trip). Several options are available to limit your deductible in the event of an accident. See the Insurance section for more information.
Parking: check the parking guide to discover the benefits.
Our vehicles
How do I rent a car without a physical key?
Some of our car models are keyless (Honda Civic): you do not need a key to unlock the car or start the engine. These cars use a Start/Stop button.
Here’s how it works:
1. Find a car: use the app to locate a nearby car.
2. Reserve: tap Reserve to reserve the car.
3. Unlock the car: once you are near it, tap Start in the app.
4. The car unlocks automatically.
5. Start the engine: press the Start/Stop button and the brake pedal at the same time.
6. End your trip: follow the end-of-trip process in the app.
How do I use a car with a physical key?
If you rent a vehicle that requires a physical key (Mitsubishi RVR), here is how to use it:
1. Find a car: use the app to locate a nearby car.
2. Reserve: tap Reserve to book the car.
3. Unlock the car: once you are near it, tap Start in the app.
4. The car unlocks automatically.
5. Find the key: the key is attached to the steering wheel.
6. Return the key: once you arrive at your destination, remove the key from the ignition and leave it as you found it.
7. End your trip: follow the end-of-trip process in the app.
Do Leo cars have child car seats?
No, Leo vehicles are not equipped with child car seats, and we do not offer them as an option.
Because your family’s safety is our top priority, you are welcome and encouraged to bring a seat suitable for your child and install it according to the manufacturer’s instructions.
Remember to take the child car seat with you at the end of your rental.
Rules and restrictions
Can I drive a Leo to the United States?
No. Leo vehicles may only be used in Canada.
Reservation
How long is a vehicle held for me?
Vehicles can be reserved free of charge for 20 minutes, up to twice in a row. Cancelling two consecutive reservations temporarily blocks reservations for that vehicle.
Can I reserve several vehicles at once?
No. You can reserve only one Leo vehicle at a time.
What should I do if my reservation has expired?
If your reservation time has expired, you can reserve a Leo again. Please note that after two missed reservations, your reservation option will be blocked.
How does Radar work?
Use the app’s Radar feature to be notified when your preferred vehicle is nearby.
Before starting a journey
Why does Leo ask me to inspect the vehicle before starting my trip?
The inspection at the start of a trip lets you record any existing issues with the vehicle so that you are not later held responsible for damage you did not cause. It helps document existing damage to vehicles so we can address it.
How do I properly inspect the vehicle at the start and end of my trip?
Everything happens through the Leo app.
– Walk around the vehicle (front, rear and sides).
– Take clear, well-framed photos in the Leo app that clearly show any damage you see.
Tip: if you are unsure whether something matters, take a photo anyway!
How do I take good end-of-trip photos?
Photograph all four sides of the vehicle: front, rear, right side and left side.
Make sure it is clear where the vehicle is parked.
Take clear photos without cropping out parts of the vehicle.
It takes just a few seconds and can save you a lot of trouble.
Pre-booking
How do I book a Leo in advance?
To book your Leo in advance, log in to your account in the Leo app and tap the Later tab at the top of the app’s screen.
What is the difference between a reservation and an advance booking?
A reservation lets you rent a vehicle in real time. Once it is reserved, you have 20 minutes to reach it and unlock it.
An advance booking lets you plan ahead by booking a vehicle for a specific date and time.
Is there a minimum trip duration for an advance booking?
Yes. A minimum rental duration of 24 hours is required (48-hour minimum over the holiday season and Thanksgiving weekend).
How far in advance can I book my Leo?
You must book your Leo at least 48 hours before your departure date.
How long is my vehicle held for an advance booking?
The vehicle is held for you from 1 hour and 30 minutes before the departure time specified in your advance booking until 1 hour and 20 minutes afterwards. Please be on time.
Where will my advance-booked vehicle be located?
Your advance-booked vehicle will be available at the specified date and time, as close as possible to the address you entered and within a maximum radius of 500 metres.
How much does an advance booking cost?
The advance booking service for a Leo costs $12.99 plus tax.
Good to know: a prepayment may be charged when you book to confirm your trip. The maximum amount is the estimated cost of your trip. Don’t worry: this is not an additional fee. It is deducted directly from your final invoice once your trip is over.
I booked a vehicle in advance but want to cancel. How do I do that?
You can cancel your advance booking free of charge up to 24 hours before departure by going to My bookings at the bottom of the app’s screen and tapping Cancel.
A flat fee of $25 plus tax remains payable for cancellations made less than 24 hours before departure.
If a prepayment was charged, a refund will be issued within hours of cancelling your advance booking.
During the journey
Can I lend the vehicle to someone else during my reservation?
Lending a Leo vehicle to another person is strictly prohibited unless that person has an approved Leo Autopartage account.
What features does my Leo car have?
Leo cars are very comfortable! They come with an automatic transmission, Bluetooth, rear parking sensors/a rear-view camera, air conditioning, Apple CarPlay and Android Auto.
In winter, you will find a shovel and a snow brush in the trunk.
Can I smoke or vape in my Leo?
No. Smoking and vaping are prohibited in Leo vehicles. Additional fees apply if you fail to comply with this rule.
Can I bring pets in my Leo?
Pets are allowed if they are in a carrier. Additional fees may be charged if the vehicle is returned excessively dirty.
Can I use a Leo for paid passenger transportation or commercial deliveries, such as Uber or DoorDash?
No. Using Leo Autopartage vehicles for commercial purposes, including passenger transportation (such as Uber) or food/parcel delivery, is strictly prohibited without express written authorization. However, you may share your ride through AmigoExpress.
Where can I go with a Leo?
You can go anywhere in Canada with a Leo.
However, at the end of your trip, the vehicle must always be returned within the service area, in compliance with the applicable parking rules.
For insurance coverage reasons, taking a Leo to the United States is strictly prohibited.
Where can I park a Leo during my trip?
While using a vehicle, you are responsible for obeying posted signs, just like any other driver.
Do I need to refill the windshield washer fluid reservoir?
Yes. Users must refill the windshield washer fluid reservoir if it is empty, either using the spare container in the vehicle or buying a new one.
The user who empties the container is responsible for replacing it with a new one. You can submit the purchase receipt through the app to receive a reimbursement or a credit to your account.
How do I make a temporary stop with a Leo?
Making a stop with Leo is simple. Start by parking the car and closing all doors and windows.
– In the app, select Pause. The doors will lock.
– To get back on the road, open the app and select Resume trip. The doors will unlock.
– To end your trip, park the car and close all doors and windows. In the app, select End trip.
Can I pause my trip in an area without cellular coverage?
No problem. Our technology is designed to work regardless of network coverage. For optimal use, please enable Bluetooth (BLE) on your mobile phone so you can access the vehicle wherever you are, including in underground parking garages.
Can I park Leo cars in private parking lots, such as at a shopping mall?
Yes, but only under the following conditions:
– Your trip is paused.
– You pay any parking fees yourself.
– You park the vehicle in an authorized on-street parking space when you end your trip.
Fuel, windshield washer fluid and refund
Do I get a credit for refuelling a Leo?
Yes! For trips lasting less than 90 minutes, if you purchase $30 or more in fuel, including tax, you will receive a $5 driving credit.
Tip: if you choose to receive your fuel reimbursement as Leo driving credits instead of a refund to your card, you will receive an extra 10% in credits on top of the amount you paid.
How do I get reimbursed for gas or windshield washer fluid?
Use the Leo app to send us your gas or windshield washer fluid purchase receipts.
In the Menu, tap Submit receipts and follow the instructions.
Your expense will only be reimbursed or credited, depending on your choice, after a Leo Autopartage agent has verified the transaction.
Please note: only itemized purchase receipts are accepted. Transaction records and pre-authorization receipts are not accepted.
How long does it take to get reimbursed for gas or windshield washer fluid?
Reimbursements in credits are issued even while your trip is still in progress.
Once your trip has ended and you have submitted your receipts through the app, our team takes only a few days to process them.
How much fuel should be left in the vehicle when I return it?
At the end of your trip, please make sure the vehicle has a remaining range of at least 50 km, for the benefit of the community.
If a vehicle is returned with less than 20 km of range remaining, it will be taken out of service for refuelling and an $80 penalty will be charged to your account.
Is there a limit on windshield washer fluid reimbursements?
Yes. Windshield washer fluid reimbursements are limited to a maximum of two (2) containers per trip. Any purchases beyond this limit will not be reimbursed.
Why was my fuel reimbursement declined?
Pre-authorization receipts are not accepted. Please provide the final receipt so we can process your reimbursement.
Why was my fuel reimbursement issued by bank transfer or as driving credits?
We make every effort to refund your card directly. However, if the reimbursement exceeds the total cost of your trip, we will issue a bank transfer for amounts of $20 or more. For amounts under $20, the reimbursement will be issued exclusively as Leo driving credits.
Parking and end of journey
What should I do if I am having trouble ending my trip?
Check that the engine is off, the gear selector is in P (Park), the doors and windows are closed, the headlights are set to automatic and you are legally parked within the Leo zone.
If you are still having trouble ending your trip, call us at 438 815-3612.
How do I end my rental?
To end your rental, simply park your car in an authorized on-street space within the Leo zone (see the Parking section).
Remember to turn off the engine and check that the doors are properly closed. Then lock the vehicle through the app and take the four end-of-trip photos requested in the app, showing all four sides of the Leo vehicle. These photos document the vehicle’s condition and location when it is returned.
Where can I park to end my rental?
To end your rental:
– Park in an authorized on-street space within the Leo service area shown in blue in the app. Make sure you follow the parking rules: see the Parking section (https://leo-autopartage.com/en/parking/).
– You can also park at a carsharing drop-off point, marked with a grey P in the app.
– You can also use metered parking in the Ville-Marie zone, shown in pink on the Leo map in the app. Ending a trip in this zone incurs a $5.90 fee. This zone is limited to the area bounded by Sherbrooke to the north, Viger to the south, Saint-Hubert to the east and Guy to the west.
What is ParkUsher, and is it free to use?
ParkUsher is a free tool available through the Leo app that lets you find parking spaces and check their parking restrictions. Always check the signs on site.
Why did I receive an invoice for a ticket long after the offence date?
Municipalities can take up to 9 months to mail notices of offence; the record so far is 13 months! We then process them within 48 hours of receipt and, where applicable, email you the ticket details.
Can I contest a ticket I received?
This is not possible for parking tickets, as they are usually issued to the vehicle’s owner rather than the driver. In these cases, only the vehicle’s owner can legally enter a plea. However, if you receive a ticket in your own name, for speeding, for example, you can contest it.
What should I do if I find a ticket on the vehicle I am about to use?
You can take a photo of it and email it to bonjour@leoautopartage.com. Alternatively, leave it in the glove compartment and we will collect it during our next vehicle inspection.
For parking tickets, Leo Autopartage generally receives reminder notices directly from municipalities. We then assign the ticket to the responsible customer’s account.
What should I do if I receive a ticket during my trip?
You are responsible for tickets received during your trip, whether for a traffic or parking offence. You must therefore collect and pay any tickets yourself within the required deadlines.
If we have to process a ticket on your behalf, a $27 administrative fee will be added to your invoice, in addition to the cost of the offence.
What happens if the vehicle I used receives a ticket and/or is towed?
During or at the end of a trip, you are always responsible for parking the vehicle in an authorized space. Please check the applicable parking rules on our Parking page.
If the vehicle is left in an area with parking restrictions and receives a ticket and/or is towed, you will be fully responsible for the costs incurred.
Additional service fees will also apply, depending on the circumstances. See Penalties and other fees in the Terms of Use for details.
Am I responsible for parking tickets issued after my rental ends?
You are responsible for any ticket for illegal parking, even if it is issued days later. However, for street cleaning or snow removal restrictions, your responsibility extends until 11:59 p.m. on the day after your rental ends. Please check the applicable parking rules on our Parking page (https://leo-autopartage.com/en/parking/).
What happens if the vehicle gets stuck in the snow?
Parking in a snowbank or forcing the vehicle through deep snow is strictly prohibited. If the vehicle gets stuck because of a manoeuvre by the driver, the customer is responsible for all towing, shovelling and roadside assistance costs.
What should I do if I receive a ticket for an offence detected by photo radar or a red-light camera?
You are responsible for the ticket. Since these tickets are sent directly to Leo Autopartage as the vehicle’s owner, a $27 administrative processing fee will automatically be charged to your account, in addition to the cost of the ticket.
Billing and payment
What payment methods can I use?
We accept the following payment methods:
– Credit cards (Visa, Mastercard, American Express)
– Apple Pay
– Google Pay
Can I pay with a different card after the invoice has been issued?
Yes. If your invoice remains unpaid after your rental ends, simply open the app and follow the instructions to pay the balance.
Open the app ▶ Menu ▶ My account ▶ Payment information
What happens if my payment fails?
If a payment fails, your Leo account will be temporarily suspended.
Pay your outstanding balance in the app as soon as possible.
A $10 fee applies to each declined transaction. If an invoice remains unpaid after 15 days, it is sent to a debt collection agency, which adds an immediate $40 administrative fee and triggers permanent account suspension.
What are the rates, and what is included?
No surprises with Leo! Our rates are simple and easy to understand.
Detailed rates are available on the rates page (https://leo-autopartage.com/en/rates/). You will always automatically receive the best rate that most closely matches your actual use.
Rates cover the rental, gas, maintenance and authorized parking. A basic insurance fee of $1.99 applies per trip and can be waived with an additional insurance option.
Why are prepayments charged during a multi-day rental?
For trips of 24 hours or more, prepayments are charged regularly: an initial $48 after 24 hours, followed by $96 every 48 hours. These prepayments are then deducted from your final invoice.
How do I use a promo code?
To use your promo code, log in to your account in the app, go to My credits and promo codes and enter your code. It will be applied to your next trip. 1 credit = $1.
How long do I have to dispute a billing error?
Report any error to customer service within three months of the invoice date, subject to your rights under the law. No adjustments or corrections will be processed after this deadline.
Will I receive a refund if my account is suspended or terminated?
If your account is suspended or terminated for a violation of the General Terms of Use, such as serious misconduct, non-payment or unauthorized use, no refund will be issued for subscription fees, mobility plans or credits.
Do unused daily kilometres carry over to the next day?
Each trip includes 75 km per 24-hour period, and unused kilometres accumulate during the same trip.
For example, the standard rate for a three-day trip includes 225 kilometres.
How do I get an invoice?
It’s easy! Open the app ▶ Menu ▶ My invoices, then select the relevant trip.
Where can I view my trip and invoice history?
Your trip and invoice history is available in the Leo app.
To access it, open the app ▶ Menu ▶ My invoices.
Discounts and benefits
What are discounted vehicles?
Vehicles marked with a $ in the app offer discounts of up to 50% for trips lasting up to 3 hours.
What do the blue and red snowflakes in the app mean?
In winter, some Leo vehicles display snowflakes on the map.
- Red snowflakes (snow removal operation): up to 24 hours free (75 kilometres included), then regular rates. Valid for trips of less than 4 days.
- Blue snowflakes (storm or icy conditions): a $6 credit to clear the snow and ice from the vehicle.
Credits apply to the current trip, once per vehicle per person, and the trip must end in an authorized parking spot. Full rules are on the Good deals page.
Can I get credits for moving a vehicle that is at risk of being ticketed or towed?
Yes. You can receive a $5 credit in summer or a $15 credit in winter for moving a vehicle that is at risk of being ticketed, provided you move it less than 5 km in less than 15 minutes and document the move with before-and-after photos.
Please send these details to bonjour@leoautopartage.com, and we will refund the relocation trip and issue the credits.
Mobility packages
How do mobility plans work, and is there a commitment?
Mobility Plans provide monthly credits, free minutes and discounts.
Monthly Mobility Plans require no long-term commitment and can be cancelled at any time before automatic renewal. The current month is not eligible for a partial refund.
Annual Mobility Plans can be cancelled at the end of the annual term. No partial refunds will be issued.
If you delete your Leo Autopartage account, make sure you turn off automatic renewal. Deleting your account does not automatically cancel renewals.
Do free credits received through Mobility Plans carry over?
Monthly credits do not carry over from one month to the next. They must be used within 30 days of being issued.
Accident and insurance
What should I do if I have been in an accident?
Please call the police and remain at the scene until they have finished.
Then remember to call us to let us know.
Above all, take all necessary precautions and stay safe!
How do I report damage to a car?
You can report vehicle damage directly in the Leo app before starting your trip.
Simply take photos on your phone through the Leo app. Follow the on-screen instructions, and we will take care of the rest.
A history of all reported damage is kept for each vehicle.
If significant damage occurs during or after your trip, please contact us.
What types of vehicle damage should I report?
The Leo community plays an essential role in maintaining our fleet. Please report any problems you notice, including scratches, dents or broken parts.
You can report damage through the app. In addition to issues reported by our community, most of our vehicles are now equipped with sensors that can detect certain impacts.
This allows damage to be linked to the specific rental during which it occurred. In other words, you cannot be charged for damage you did not cause. This helps us keep our vehicles ready for you at all times.
Why are vehicle inspections mandatory?
Inspections document the vehicle’s condition at the start and end of the trip and help identify pre-existing damage.
What is a deductible?
The deductible, or damage deductible, is the amount you remain responsible for paying in the event of a claim.
All Leo rentals include standard protection with a $750 deductible, except for the monthly rental offer. You can reduce this amount by choosing a higher level of coverage.
Please note: in cases of gross negligence, the deductible and coverage limits are cancelled.
What does the insurance cover, and what is my deductible?
The insurance covers third-party liability and collisions.
You are responsible for a deductible of up to $750 per incident if you are covered by our basic insurance.
You can reduce this deductible by purchasing one of our deductible reduction options, including a $0 deductible option for an annual fee of $150.
You can also decline our insurance and use your credit card coverage.
See the Collision Damage Waiver options available to you here: https://leo-autopartage.com/en/insurance/
Do I need personal auto insurance to use Leo Autopartage vehicles?
No. When you use one of our vehicles, you are automatically covered by Leo Autopartage’s auto insurance policy, which includes collision and third-party liability coverage.
Why do I have to pay a deductible in Canada whether or not I am at fault in an accident?
In Québec, to minimize our insurance costs, the deductible applies whether or not the driver is at fault in the accident. This policy benefits our users because the savings result in more affordable rates.
We therefore strongly recommend that users purchase one of our additional deductible reduction options for peace of mind on the road.
See the Collision Damage Waiver options available to you here: https://leo-autopartage.com/en/insurance/
Is there a fee if I decline the damage protection offered and use my credit card insurance instead?
Yes. If you decline the collision damage protection offered by Leo Autopartage and its insurer and use your credit card insurance instead, a $36 annual fee still applies.
This fee applies because you remain covered for third-party liability by Leo Autopartage’s insurer. This type of coverage is generally not included in the rental vehicle protection offered by credit card issuers.
Are there any exclusions to the Zero Deductible option?
Yes. The $0 deductible does not cover interior damage, cleaning fees, administrative fees or lost accessories. It also becomes invalid in cases of impaired driving, speeding, a hit-and-run, unauthorized drivers or gross negligence.
Can I change my insurance option after signing up?
The only change available is switching to the annual Zero Deductible Insurance option. To do so, contact customer service at bonjour@leoautopartage.com, and we will assist you.
Roadside assistance
Do Leo vehicles come with roadside assistance?
Yes. All Leo Autopartage vehicles are covered by roadside assistance. If you experience an issue during a trip that requires roadside assistance, such as a dead battery or a flat tire, please contact us promptly so our customer service team can arrange this service for you.
What should I do if I get a flat tire?
Leo vehicles are covered by roadside assistance.
If you get a flat tire, call our customer service team at 438 815-3612, and we will assist you.
If you arrange to have the tire repaired yourself, reasonable costs of up to $40 will be reimbursed with a receipt.
Problems and support
What should I do if the vehicle breaks down during my rental?
Call customer service at 438 815-3612 for assistance.
How do I report an item lost or found in a vehicle?
Report lost or found items using our online form. A $25 retrieval fee applies, and any applicable delivery fees will be charged directly to your account.
Can I make minor repairs or buy parts, such as a wiper blade, during a trip?
Yes. Customers may arrange minor maintenance or repairs costing less than CAD $40 and will be fully reimbursed upon presentation of a valid receipt. Any repair or maintenance costing more than CAD $40 requires express prior authorization from Leo Autopartage.
Leo Spots
What are Leo Spots?
Leo Spots are points of interest shown as yellow markers with a star on the app’s map. They offer great deals in Québec, with exclusive offers from our partners and/or on your trip when you stop there during your Leo trip.
How do Leo Spots work?
1. To discover Leo Spots, log in to your account and zoom out on the map to see all the Leo Spots, shown as yellow markers.
2. Tap a marker to discover the exclusive offer from our partner and/or for your next trip.
3. To take advantage of the offer, drive to the Leo Spot in a Leo. Pause your trip for at least one hour, or longer at certain spots, at the exact Leo Spot location. Your credits will be added to your account for your next trip!
Mid-term rental
What is Leo’s monthly rental service?
Leo’s monthly rental service is a flexible alternative to buying or leasing a car, with a minimum rental commitment of just 3 months.
Choose the vehicle category, duration, included mileage and options that meet your needs. Enjoy the freedom to drive without the responsibilities of car ownership!
Why choose Leo’s monthly rental service?
Leo’s monthly rental service gives you access to a vehicle without having to buy one. You know your monthly payment and included mileage in advance, and you choose a rental duration that suits your needs.
How do I book a monthly rental?
If you have not yet signed up for Leo Autopartage, register on our website and submit the documents needed to approve your application. Then choose your rental duration, vehicle category, mileage and options. Subject to vehicle availability and approval of your application, your rental will be confirmed by email once we have received your security deposit, first monthly payment and payment for your selected options.
Which vehicles can I rent by the month?
The vehicle models available for monthly rental are listed on our website. Availability depends on your rental dates. Your selected model is specified in your rental agreement.
Who can enter into a rental agreement?
The service is available to individuals, businesses and organizations. Drivers must be at least 21 years old, hold a valid driver’s licence authorizing them to drive in Canada and have an approved Leo account. Approval of your application is subject to document verification and a creditworthiness assessment.
What information do I need to sign up?
For individuals: your driver’s licence, your driving history record and insurance, a valid piece of identification and your credit card.
For businesses and organizations, please contact us at bonjour@leoautopartage.com.
How much does it cost to sign up?
Signing up is completely free. There are no hidden fees: you only pay for your monthly subscription.
What is included in my monthly rate?
Your rate includes the vehicle rental, basic insurance, 24/7 roadside assistance and full maintenance, including scheduled servicing, vehicle inspections and normal tire wear.
Gas, parking fees, tolls and additional kilometres are not included.
Can I renew my agreement?
Yes. At the end of each commitment period, your agreement automatically renews for one additional month at the rates in effect on the renewal date, subject to vehicle availability.
If you do not wish to renew, simply request termination of your rental agreement through your customer account at least 15 calendar days before it ends.
Is a security deposit required?
Yes. A security deposit is required to confirm your rental. The amount is shown when you book. It is refunded within 30 days after you return the vehicle, provided it is returned in good condition and there are no outstanding payments. This period may extend to 60 days if damage, disputes or fines are still being processed. Any outstanding amounts may be deducted from the deposit.
What insurance is included, and what is my deductible?
The rental includes $2 million in third-party liability insurance and collision coverage with a basic deductible of $2,500 per event. You can reduce this deductible to $1,500 with the Plus option or $750 with the Premium option. Coverage is subject to the terms and exclusions of the agreement.
Is there a minimum duration for a monthly rental?
Yes. The minimum duration is 3 months. You commit to the period specified in your rental agreement. Returning the vehicle early does not reduce the amounts owed for that period, subject to your rights under the law.
Where is the monthly rental service available?
The service is available in Greater Montréal.
For requests outside Greater Montréal, please contact our team at bonjour@leoautopartage.com.
Where and how do I pick up my vehicle?
Your vehicle is handed over to you at the date, time and address agreed upon when you book. Bring your valid driver’s licence and a piece of photo identification. A Leo representative inspects the vehicle with you, then gives you the keys and vehicle documents. The vehicle’s condition is recorded in a document signed electronically by both parties.
Where can I park during my rental?
Parking is not included in the monthly rental service.
During your monthly rental, you are responsible for parking fees and any tickets related to your use of the vehicle.
Can I travel outside Québec?
Yes, you can travel elsewhere in Canada during your rental. Travel outside Canada, including to the United States, is prohibited.
Can someone else drive the vehicle?
Yes, provided you have purchased the Additional Driver option. This person must meet the service’s eligibility requirements and present a valid driver’s licence when the vehicle is picked up.
You remain responsible for this driver’s use of the vehicle.
Who handles maintenance, and what should I do if the vehicle breaks down?
You are responsible for keeping the vehicle clean and carrying out routine checks, including fluid levels and tire pressure. Report any warning light or mechanical issue to Leo promptly. Vehicle maintenance, such as oil changes and tire changes, is arranged and paid for by Leo Autopartage.
If the vehicle breaks down, call customer service at the number shown in the app and follow their instructions. Do not continue driving if safety is compromised.
Can I extend my rental or return the vehicle early?
At the end of the agreement, renewal is automatic unless you have requested termination. The agreement is then extended for one additional month. The rates in effect on the renewal date will apply.
If you return the vehicle early, the amounts scheduled up to the end of the agreement remain payable, subject to your rights under the law.
How do I end my monthly rental?
If you do not wish to renew your agreement, simply request termination through your customer account at least 15 calendar days before it ends. Then return the vehicle to the agreed address at the agreed date and time, with its keys and documents, reasonably clean and with the same fuel level as at pickup. A return inspection is carried out, and a return report is signed electronically. You will then be informed of any additional charges. Any change to the appointment must be requested by email at least 72 hours in advance and confirmed by Leo.
Can I cancel my booking before departure?
You can request cancellation of your booking before your rental begins through your customer account on our website. A fee of $80 plus tax applies if you cancel more than 72 hours before departure, and $250 plus tax if you cancel less than 72 hours before departure.
Need help?
Contact us
We are always happy to help! Before writing to us, please take a look at our Frequently Asked Questions (FAQ) : you will often find the answer there quickly and without waiting.
If you still need assistance, write to us at bonjour@leoautopartage.com — our team will be happy to assist you.
For any emergency during a trip , you can call us directly at +1 (438)-815-3612 .
